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Hearthline Travel - Your International Family Travel Advisor

FAQs

Frequently Asked Questions

Short answers to the questions that arrive before a first call, from how fees are quoted to who you reach when a flight goes wrong.

These are the questions we answer most often, usually twice: once in an email and once on the call that follows. The answers are short here, and each one links to the longer guide when there is one.

How much does trip planning cost?

Simple domestic trips with one hotel carry no fee at all. Everything else is quoted as a fixed fee based on trip complexity rather than on the final bill: 150 dollars for a short domestic trip, 295 for one international destination under ten days, 500 for a destination of ten days or more or two to three stops in a week or two, and 750 and up for multiple countries or a longer high-touch route. Groups add 50 dollars per traveler beyond the first six. The fee is stated in writing before anything is booked and it does not move if you find a cheaper room later.

Do you book the flights as well?

Yes, when the routing matters: long-haul connections, several travelers on one record, or a fare rule worth watching across the weeks before departure. If buying tickets yourself is simpler or cheaper, we research the routing, name the exact place to buy, and take the work over from the ground side. Commission comes from suppliers, so there is no markup on the room or the ticket.

How far ahead should we start?

Six to nine months for the finite inventory in peak weeks: family suites, connecting cabins, lodges with a small room count. Three months covers most of everything else, and two weeks becomes a conversation about what can be done rather than what should be. When the dates are fixed by a school calendar, start from those dates instead of from a destination.

What do you need from the first call?

Dates, a shortlist or a decision to build one, who is traveling with ages, and the one thing that cannot flex. The twenty-minute discovery call is free whatever we decide afterward, and when a trip is genuinely a do-it-yourself job we say so on that call rather than sending a proposal.

Do the hotel perks change the room rate?

No. The room costs what the property publishes, because the benefits come from supplier programs instead of a discount. What changes is what arrives alongside the rate: breakfast or a credit, an early check-in or late check-out request, an upgrade when inventory allows, and rate protection if the price drops after booking. Perks depend on availability, so we plan the trip without counting on any of them.

What happens if something goes wrong while we travel?

You reach a person who already knows the itinerary rather than a queue. We rebook flights, move ground transport, find a room and deal with the airline while you are still at the gate, then confirm everything by message. Insurance sits alongside that and we will tell you what to look for: cancellation for a covered reason, medical cover for every traveler, and a policy that repays delays you can document with receipts.

What should we decide before writing?

The constraint that cannot move: dates, budget or pace. Name the one you are actually locked into in the first message, because everything else on this page is negotiable. A trip designed around the real constraint runs better and usually costs less than one designed around a wish list that nobody has priced yet.

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